We stand behind the quality of every meal we prepare. If you aren’t completely satisfied with your food, please contact us within 3 days of delivery and we’ll work with you to make it right.

To start a guarantee request, email support@thegourmetanimal.com with your order number, the items you’re concerned about, and a brief description of the issue. Depending on the situation, we may offer a replacement, credit, or refund.

For food safety, meals should be kept refrigerated and consumed within the recommended timeframe on the label or within 6 days of delivery for most dishes. We can’t guarantee meals that have been left unrefrigerated or consumed beyond recommended dates.